Privacy Policy

Terms & Conditions

Thank you for visiting the official business portal for the City of Rutland, Vermont. We are happy to provide this service to the public and hope users will find it to be a valuable resource.

The City of Rutland owns and maintains this portal and makes reasonable efforts to provide current and accurate information. The City makes no warranty or representations as to the currency or accuracy of the information.

Neither the City of Rutland, its internet service provider, nor any of the parties involved in creating, producing or delivering this site shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access, use of, or inability to use this site, or any errors or omissions in the content thereof.

The City of Rutland is not responsible for the content, views, opinions or representations of any off-site pages referred to through links.

Persons submitting email comments or questions to the City of Rutland’s officials, volunteers, or employees should be aware that the City cannot guarantee, nor does it represent, that such communication will remain private and confidential. Similar to mailed or delivered comments, comments received via email may become subject to public disclosure under the State of Vermont Public Records Law and/or as part of the discovery procedure in a legal action.

Information Disclaimer

The City of Rutland has made reasonable efforts to ensure the accuracy of the information provided in this portal. However, due to the possibility of unauthorized access to this site, data transmission errors, changes to source material made since the last update to the site, or other human or mechanical errors, the information contained on this portal should not be deemed reliable for legal purposes. Please contact the City of Rutland at (802) 773-1800 to verify the accuracy of the information.

Privacy Statement

The protection of individual privacy is a concern to the City of Rutland. The City of Rutland has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses our information gathering and dissemination practices for this site. This privacy policy does not apply to portals operated by third parties that you may access through a link from our portal.

Information you provide to us

The City of Rutland does not keep any personal information about you or your visit to our Internet site unless you have specifically supplied it to us. For instance, you may have supplied us with personal information as part of a request for information or for purposes of registering an account or obtaining a permit online. Similarly, you may have sent us an email or left us a message in some other electronic format. Any form of electronic communication will be treated in the same way as written forms of communication and in many instances will be considered public information available to the public upon request. To the extent allowed by law, the City will make reasonable attempts to protect personal financial information from disclosure.

Other information about your visit to our site

Like most Internet sites, our portal reads some information from your computer that helps us analyze traffic patterns, perform routine maintenance, maintain site security, and to help you navigate through our site. Generally the information we collect is temporary and when you leave the site this information is deleted from our system. The only information the City automatically collects and maintains is the following:

  • total number of visitors to our site
  • types of computer systems used to access our site
  • web browser type and version
  • date and time of access
  • the portal you visited prior to coming to this portal
  • information about possible system security threats

The Way We Use Information

We use the information you provide about yourself when requesting information only to provide that information to you or to fulfill other request made by you, such as an application for a permit. We do not share this information with outside parties except to the extent necessary to complete your request.

We use the return email address you provide to answer emails that we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our portal. For example, we may disclose that a certain number of individuals visited a particular area on our portal, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Links Policy

The purpose of the City of Rutland’s business portal is to to provide information to local businesses and allow them to file for permits online. The portal may provide links to portals outside the portal that also serve this purpose. The City is not responsible for and does not endorse the information on any linked portal unless explicitly stated otherwise.